Cancellation & Refund Policy

Algoqube

Effective Date: Jan 06, 2025 | Last Updated: Jan 06, 2025

---

Table of Contents

1. Introduction
2. Free Demo and Pre-Purchase Evaluation
3. Cancellation Policy
4. Refund Policy
5. Exceptional Circumstances
6. How to Request a Cancellation or Refund
7. Non-Refundable Items
8. Policy Enforcement
9. Changes to This Policy
10. Contact Information

---

1. Introduction

This Cancellation & Refund Policy ("Policy") governs subscription cancellations, refunds, and exceptional cases for Algoqube ("Service", "Platform"), operated by Algoqube Solutions Pvt Ltd ("Company", "we", "our", or "us").

By purchasing or subscribing to Algoqube, you acknowledge that you have read, understood, and agreed to this Policy along with our Terms of Service and Privacy Policy.

2. Free Demo and Pre-Purchase Evaluation

Algoqube provides a demo or evaluation experience to allow customers to understand platform features, functionality, and suitability before making a purchase decision.

Customers are strongly encouraged to fully evaluate the Service during the demo phase and clarify all functional, technical, and commercial questions prior to subscribing.

3. Cancellation Policy

Once a demo has been completed and a subscription or payment has been confirmed, cancellation of the Service is not permitted.

This policy exists because the Service involves:

• Immediate allocation of technical resources
• Configuration and setup specific to your business
• AI model training using customer-provided data
• Access to proprietary systems and infrastructure

You may choose not to renew your subscription at the end of the billing cycle, but mid-cycle cancellations are not supported.

4. Refund Policy

As a standard rule, refunds are not provided after the demo phase once payment has been made.

All subscription fees, setup charges, usage fees, and add-on services are non-refundable once access to the paid Service is granted.

5. Exceptional Circumstances

In rare and exceptional cases, Algoqube may evaluate a refund or cancellation request. Such cases may include:

• Severe and verifiable technical issues that prevent core platform usage
• Service unavailability caused exclusively by Algoqube for an extended duration
• Billing errors or duplicate charges confirmed by our finance team

Any exception:

• Is evaluated strictly on a case-by-case basis
• Does not guarantee approval
• May result in partial refunds at our sole discretion

The decision made by Algoqube Solutions Pvt Ltd shall be final and binding.

6. How to Request a Cancellation or Refund

If you believe your case qualifies as an exception, you may submit a written request by contacting us at:

• Email: connect@algoqube.com
• Subject Line: Cancellation / Refund Request

Your request must include:

• Registered account email
• Company or individual name
• Invoice or transaction details
• Clear reason for the request

We aim to review and respond within 7–14 business days.

7. Non-Refundable Items

The following are strictly non-refundable:

• Demo services already delivered
• Subscription fees after activation
• AI model training and setup services
• Custom integrations or development work
• Third-party service charges

8. Policy Enforcement

Any attempt to abuse the refund or cancellation process, including chargebacks without prior communication, may result in:

• Immediate account suspension
• Permanent termination of Service access
• Legal or recovery actions where applicable

9. Changes to This Policy

Algoqube reserves the right to modify this Policy at any time. Changes will be effective upon posting, and the "Last Updated" date will be revised.

Continued use of the Service constitutes acceptance of the updated Policy.

10. Contact Information

Algoqube Solutions Pvt Ltd
C 803, Palladio, Ashok Nagar
Tathawade, Pune – 411033, India

Phone: +91 959-501-2234
Email: connect@algoqube.com