Privacy Policy

Algoqube

Effective Date: Jan 06, 2025 | Last Updated: Jan 06, 2025

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Table of Contents

1. Introduction
2. Data Protection Inquiries
3. Information We Collect
4. How We Use Your Information
5. Cookies and Tracking Technologies
6. AI Model Training and Data Usage
7. Data Sharing and Third Parties
8. Data Processing on Your Behalf
9. International Data Transfers
10. Your Privacy Rights
11. Data Security
12. Data Retention
13. Children's Privacy
14. Facebook / Meta Integration
15. Legal Basis for Processing (For GDPR Regions)
16. Your Responsibilities as a Data Controller
17. Data Breach Notification
18. Changes to This Policy
19. Contact Us

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1. Introduction

Algoqube ("Algoqube", "we", "our", or "us") is an advanced AI-powered chatbot platform developed and operated by Algoqube Solutions Pvt Ltd. This Privacy Policy outlines how we collect, process, use, store, share, and protect information when you:

• Visit our website ai.algoqube.com
• Sign up for or use the Algoqube platform
• Integrate Algoqube with your website, CRM, or business applications
• Interact with Algoqube through any deployment channel (website, CRM, chat widget, API, social media integration, etc.)

Our priority is ensuring transparency about our data practices and maintaining trust with our customers and end-users. We are committed to safeguarding personal information and complying with all applicable data protection laws, including India's Digital Personal Data Protection Act (DPDPA), GDPR (where applicable), and other relevant international standards.

2. Data Protection Inquiries

If you have questions about this Privacy Policy, want clarity on how your data is processed, wish to exercise your privacy rights, or want to report concerns, you may contact us directly.

We aim to respond to all privacy-related messages within 7–14 business days depending on jurisdictional requirements.

3. Information We Collect

A. Information You Provide to Us Directly

1. Account Information

• Full name
• Business name
• Email address
• Phone number
• Password (securely stored using encryption)

2. Website or Training Data

• Website URLs submitted for training
• Documents such as PDFs, text files, FAQs, manuals, product catalogs
• CRM or API data that you voluntarily connect to Algoqube

3. Communication with Us

• Email messages
• Customer support tickets
• Chat interactions

4. Billing and Payment Information

• Plan details
• Billing address
• Payment gateway tokens (we do not store credit card numbers)

B. Automatically Collected Information

1. Device and Technical Data

• IP address
• Browser type, operating system
• Device identifiers and configuration
• Time zone, language settings

2. Usage Logs

• Login timestamps
• Page views
• Platform interactions
• Chatbot training events
• Error logs and diagnostic data

3. Cookies and Similar Technologies

• Session cookies
• Analytics cookies
• Preference cookies

C. End-User Chat & Lead Information

• Chat messages
• Customer names
• Emails and phone numbers (if collected)
• Interaction timestamps
• Lead capture details
• User behavior insights (with anonymization when possible)

This information is processed on your behalf.

4. How We Use Your Information

A. Delivering Our Services

• Training your chatbot
• Managing user accounts
• Ensuring accurate chatbot responses
• Powering lead capture and CRM workflows

B. Improving Platform Performance

• System monitoring
• Debugging
• Quality checks
• Model accuracy improvements

C. Communication

• Onboarding
• Product updates
• Support responses
• Billing communications

D. Legal and Compliance

• Fraud prevention
• Legal compliance

We do not use your business data to train global public AI models.

5. Cookies and Tracking Technologies

Algoqube uses essential, analytics, preference, and marketing cookies. Users can manage cookies via browser settings.

6. AI Model Training and Data Usage

• Your data trains only your chatbot
• No cross-client data mixing
• Limited human review for quality and safety
• No use of chat logs for general AI training

7. Data Sharing and Third Parties

We do not sell your data. We may share information with trusted service providers or legal authorities when required.

8. Data Processing on Your Behalf

You are the Data Controller. Algoqube acts as the Data Processor. You retain full data ownership.

9. International Data Transfers

Data may be processed outside India with adequate safeguards.

10. Your Privacy Rights

• Access
• Correction
• Deletion
• Restriction
• Portability
• Withdraw consent
• Lodge complaints

11. Data Security

We use encryption, firewalls, access controls, and audits.

12. Data Retention

Data is retained only as long as necessary or legally required.

13. Children's Privacy

Algoqube is not intended for children under 13.

14. Facebook / Meta Integration

Integration follows Meta Platform Policies and can be disabled anytime.

15. Legal Basis for Processing (GDPR)

• Consent
• Contract
• Legitimate interest
• Legal obligation

16. Your Responsibilities as a Data Controller

You must inform users about AI usage and ensure lawful data collection.

17. Data Breach Notification

We notify affected customers promptly and comply with laws.

18. Changes to This Policy

Updates will be communicated and reflected in the Last Updated date.

19. Contact Us

Algoqube Solutions Pvt Ltd
C 803, Palladio, Ashok Nagar
Tathawade, Pune – 411033, India

Phone: +91 959-501-2234
Email: connect@algoqube.com